Tempe Service Changes

September 10, 2020

Due to the coronavirus pandemic and anticipated lower Transit Tax revenue, Tempe is exploring cost-saving transit service changes that will strive to minimize service impacts and still provide equitable transit service. 

Public meetings to discuss proposed changes and gather feedback will be held using Cisco Web Ex on Sept. 24 at 12 p.m. and Sept. 26 at 11 a.m. Click here for instructions on how to join the meetings. Online public comment will be available from September 24 to October 25, 2020.  

Click here to join the meeting on Sept. 24 at noon.

  • Event number/access code: 146 665 2684
  • Event password: Transit
  • United States Toll +1-408-418-9388
  • Video Address: 1466652684@tempe.webex.com
  • You can also dial and enter your meeting number.

Click here to join the meeting on Sept. 26 at 11 a.m.

  • Event number/access code: 146 068 4929
  • Event password: Transit2
  • United States Toll +1-408-418-9388
  • Video Address: 1460684929@tempe.webex.com
  • You can also dial and enter your meeting number.

Know your rights under Title VI - The city of Tempe, under Title VI of the Civil Rights Act of 1964 and related statutes, must ensure that no person in the city of Tempe shall, on the grounds of race, color, national origin, sex, disability and age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any federally funded program or activity it administers. 

Customer Rights and Grievances - Passengers using federally funded public transit should have equal access, seating and treatment. Complaints for non-compliance with Title VI and related statutes may be lodged with Valley Metro customer service at 602-253-5000 (TTY 602-261-8208). Complaints that customer service receives are documented and assigned to the appropriate transit staff for investigation in accordance with federal standards. After processing the complaint, customer service will respond to the complainant and, if warranted by the investigation, take appropriate action. The city of Phoenix Public Transit Department is responsible for monitoring this process and completed reports. 

Conozca sus derechos bajo el Título VI - La ciudad de Tempe bajo los derechos civiles del título VI del acta de 1964 y relacionado con los estatuas. Asegura que ninguna persona puede ser excluida de participar, o negar los derechos, o beneficios por razón de raza, color, origen nacional, sexo, o discapacidad. O ser discriminado bajo cual quier programa o actividad, financiado y administrado con fondos federales. 

Derechos del Cliente y Reclamaciones - Los pasajeros que utilicen transportación pública financiado con fondos federales, tienen derecho a ser tratados con igualdad de acceso a asientos. Quejas por el incumplimiento a estos derechos bajo estatus y titulo VI deben ser presentados a Valley Metro. Servicio al cliente.. 602-253-5000 (TTY 602-261-8208). Estas quejas serán propiamente documentadas y asignadas al personal de tránsito para una investigación de conformidad bajo las leyes federales. Después de proceso de investigación el departamento de servicios al consumidor responderá a su queja, y si es requerido tomar la acción apropiada. El departamento de transporte público de la ciudad de Phoenix se hace responsable de supervisar y procesar estos informes. 

Please note: Alternate formats are available upon request. Please call 602-253-5000 or TTY 602-261-8208.